Ease of doing business
Udyog Bandhu – Dedicated single window body
Udyog Bandhu is an IS/ISO 9001:2008 certified 3-tier (District level, Divisional level & State Level) dedicated body of the Government of Uttar Pradesh acting as a single window system since 1st January 1999. Itprovides 360 degree services for the purpose of setting up of businesses in the state and covers all industrial approvals.
The Government order in this regard can be accessed here. Click here
The Citizen Charter of Udyog Bandhu can be accessed here. Click here
Nivesh Mitra – Online single window
Implemented in 2009, theonline single window system of the state Nivesh Mitra – has been ranked as one of the best in India according to the erstwhile Planning Commission report (March 2014). The portal has a monitoring dashboard with colour coding for officials to monitor progress. Nivesh Mitra also updates investors about the progress of their application through SMS.
The portal can be accessed here. Click here
Common Application Form
Entrepreneurs can apply for all the approvals/ clearances required for starting a business in Uttar Pradesh through a Common Application Form (CAF) available atNivesh Mitra – the online single window system of the state. The CAF considerably reduces the time and hassle faced by businesses/ investors in filling multiple applications by eliminating the need of filling up repetitive information in the forms.
Businesses can apply to start a business in Uttar Pradesh through CAF here. Click here
The Government order in this regard can be accessed here. Click here
UPIGRS – Online Grievance Redressal
Welcome to the online application system for grievance redressal.
Now you can submit your issues related to your industry by simply furnishing the particulars given in this web portal. Your grievance shall be immediately received in Udyog Bandhu for further action.
The objective of UPIGRS is to provide an online platform to the entrepreneurs for submitting their grievance to Udyog Bandhu. It also provides a grievance monitoring mechanism across Uttar Pradesh.
The issues lodged through this portal are forwarded to the dedicated Grievance Cell at Udyog Bandhu who in turn forwards the grievances to the nodal officer of the relevant department for necessary action by specifying a possible resolve time (15 Days).
UPIGRS provides a Unique Token Number (UTN) to the complainan twhich can be used to track the status of his/ her complaint. If the registered complaint is not viewed by the concerned official within 07 days or is not resolved within the possible resolve time (15 Days), then an automatic alert is sent to the Joint Executive Director, Udyog Bandhu.Further, if the concerned departments fail to take any action on the grievances forwarded to them within 21 Days, then an escalation alert is sent to the Executive Director, Udyog Bandhu who then reviews the situation and ensures necessary action.
The UPIGRS portal can be accessed here. Click here
Timelines of Services under Online Single Window System
Nivesh Mitra – the online single window portal of the state ensures that the services are delivered within the prescribed time limit as suggested by various acts, GOs, charters etc.
A separate Government Order, which can be accessed here Click here ensures a time bound service delivery through the portal.
Some of the service timelines as ensured in the GO are as follows –
| S.No |
Department |
Maximum time |
| 1 |
Directorate of Industries
a) Issuance of provisional registration of small scale industries including the grant of No-Objection certificate for 220 types of non-polluting small scale industries.
b) Permanent registration of small scale Industries, which includes the grant of pollution control consent certificate to non-polluting small scale Industries. The application of the industry for consent from Pollution Control board will be received by the nodal officer of Board at District Industries Centre issuing acknowledgement whereafter the pollution control consert will also be incorporated in the permanent registration certificate of the small scale industries of the above mentioned category
|
Instant /Same day
One month
|
2
Note: |
Uttar Pradesh State Electricity Board
a)Sanction of power load for construction
b)Sanction of power load for production
|
One month
One month
|
3.
Note: |
Uttar Pradesh Pollution Control Board
a)Issuance of No-Objection Certificate
1.)For 29 types of highly polluting industries
2.)For industries other than those mentioned above and other than 220 types of non-polluting small scale industries
For industries of hazardous nature, the rule of deemed approval will not be applicable
|
Four months
One month
|
|
b)Grant of consent
1.)For 29 types of highly polluting industries
2.)For small scale industries other than those the category mentioned above
3.)For low polluting medium and large industries other than those of 29 types mentioned above
For industries of hazardous nature ,the rule of deemed approval will not be applicable
|
Four months
Acknowledgement of application forms itself is “Consent”
One month
|
| 4 |
Trade Tax Department
a)Temporary registration of Trade Tax
b)Permanent registration of Trade Tax
c)Inspection report for Trade Tax exemption /deferment
d) Decision at Commissioner’s level after submission of inspection report for Trade Tax exemption /deferment.
|
Three days
Thirty days
Thirty days
Thirty days
|
| 5 |
Labour Department
a)Approval prior to construction of factory building /use as a factory
1.)For non-hazardous industries
2.)For hazardous and major hazardous industries
|
One month
Sixty days
|
|
b) Registration /License under the factories Act.
1.)For non-hazardous industries
2.)For hazardous and major hazardous industries
c)Registration as shop and Commercial Establishment
The rule of deemed approval will not be applicable in case of industries of hazardous and major hazardous type.
|
One month
Sixty Days
One month
|
| 6 |
Fire Department
No-objection relating to fire safety from Fire officer
|
One month |
| 7 |
Revenue Department
a)Declaration of land as non-agricultural under section ,143
b) Proceedings under section 154 of UP Zamindari Abolition Act.
|
One month, but the rule of deemed approval will not be applicable.
Fifteen Days.
|
| 8 |
Grant of Licence from Food Deptt |
Ten days |
| 9 |
Permission /No Objection from District Magistrate’s level for storage of HSD. |
One month, but the rule of deemed approval will not be applicable |
| 10 |
Drug Controller
a)No-objection for grant of licence
b)Drug licence(After establishment)
|
One month
Sixty days
|
| 11 |
State Excise Department
a)Allotment assurance from State Excise
b)Excise Licence
|
One month
One month
|
| 12 |
Forest Department
No-objection from Divisional Forest officer(for industries based on forests)
|
Sixty days
|
| 13 |
Electrical Safety Directorate
No-objection for electrical safety
|
One month |
| 14 |
Permission Under Urban Land Ceiling Act |
Two months |
| 15 |
Building Map approval by Development Authority/Municipal Corporation/Municipality/Town area or notified area. |
One month |
Time bound service delivery
Uttar Pradesh Legislature had passed the Uttar Pradesh Janhit Guarantee Act 2011 on 3rd March 2011. Through the Act, the Government made it mandatory for departments to ensure time bound service delivery failing which the concerned departmental officers will have to face strong penalties. Multiple industrial services across various departments have been brought under the ambit of this. The key departments providing services under the Uttar Pradesh Janhit Guarantee Act 2011 include Departments of Electrical Safety, Pollution Control Board, Directorate of Factories, Small scale Industries, Labour, Registration, Forest, Public Works Department, Commercial Tax Department, Housing and Urban Planning, Entertainment Tax and Power Department.
The Act and the timelines can be accessed here
Salient features of the Act are -
1. Time bound service delivery: Bringing efficiency into administration - Uttar Pradesh Janhit Guarantee Act 2011 ensures timely delivery of industrial services of the concerned departments thus ensuring smooth functioning of industries in the state.
2. Provision of Appeal: Valuing public grievances – Any person whose application is not disposed off within the stipulated time limit can approach The Appellate Authority. The Act has a specially designed robust escalation matrix for the same.
The detailed procedure of filing grievances along with the information and documents required is provided in the Act (which can be found in Rule 7 and 8 of the Janhit Guarantee Act 2011 (notification no N2413/I-14-2011-33(08)-2011 dated 23 December 2011). For details refer page Page 10 of the hyperlink of the Act provided above.
The details of the designated appellate officers with their contact details and email address are provided in page 31 of the hyperlink of the Act provided above.
3. Provision of Penalty: Bringing accountability into administration– The Act penalises the designated officer in case the service is not delivered or if it is delivered late. This deters officials from not complying with the defined timelines for services being provided to Industries/ Businesses.
The details of the provision can be accessed in Clause 7 (1), (2) and (3) of the Act (refer page 3 of the hyperlink of the Act provided above.)
Some of the major services and their timelines fixed under Janhit Guarantee Act 2011 are given below. For all the services, please click on the link provided for the Act.
| Sl. no |
Name of Department |
Subject |
From the date of application |
| 1 |
Industrial Development Department (Electrical Safety Directorate)
|
-
1. Application for Inspection for Medium/High/Extra High Voltage Installation
- 400 KVA
- 400-5000 KVA
- 5000-10000 KVA
- More than 10000 KVA
-
2. Application for Inspection of Installation of Generating Set
- 400 KVA
- 400-5000 KVA
- 5000-10000 KVA
- More than 10000 KVA
|
30 days
30 days
|
| 2 |
Industrial Development Department (Uttar Pradesh Pollution Board)
|
1. Consent to establish industry (NOC)
2. Application for consent for Emission U/S-21 of Air(Prevention and Control of Pollution )Act ,1981
3. Application for consent to discharge U/S-25/26 of water (Prevention and Control of Pollution) Act, 1974.
4. Application for Authorization /Renewal of Authorization for Collection/Reception /Treatment /Storage/Disposal of hazardous wastes under environment Protection Act , 1986 as amended
|
120 days
120 days
120 days
120 days
|
| 3 |
Industrial Development Department(Directorate of Factories UP)
|
-
1. Application of Building plan approval and issue of certificate for stability of building under the factories act ,1948
-
General
- Non-hazardous factory having manpower upto 50 workers
- Above 51 workers
- Hazardous
- Major accident hazard factories
- 2. Notice /Application of occupation for Registration and Grant or Renewal of licence before construction of the factory building
-
General
- Upto 50 workers
- Above 51 workers
- Hazardous
- Major accident hazard factories
|
30 days
45 days
30 days
30 days
|
| 4 |
Small Industries |
Decision on the inclusion registration service |
3 days |
| 5 |
Labour Department |
1. Decision on the registration of labourers
2. Decision on the registration of establishment
|
30 days
60 days
|
| 6 |
Excise Department |
1. Decision on the supply of rectified sprit to school/college
2. Decision on the export of narcotic medicine(disease)
3. Decision on the issuance occasional bar licence
4. Decision on the issuance of sacramental wine.
|
7 days
7 days
7 days
7 days
|
| 7 |
Registration Department |
Decision on the return of registration papers |
01 days |
| 8 |
Forests Department |
1. Decision on issuance of permission for felling trees on individual land of formers
2. Decision on issuance of pass regarding carriage of forests produce
|
15 days
15 days
|
| 9 |
Commercial Tax department |
1. Decision on issuance duplicate copy of Registration certificate
2. Decision on the correction of Registration certificate
3. Decision on issuance of forms prescribed in VAT Rules/Entry Tax rules/Central Tax rules
4. Decision on issuance of No dues certificates.
5. Decision on disposal of application for registration
6. Decision on the application of provisional Refund of Exporters
7. Decision on the clearance Refund created by Tax Assessment order/Appellate order.
|
15 days
30 days
07 days
07 days
30 days
30 days
30 days
|
Timelines for other industrial services ensured by various acts/ rules and GOs –
| S. No. |
Act Name |
Timeline of Registration & Renewal |
| 1 |
Uttar Pradesh DookanAurVanijyaAdhishthanAdhiniyam, 1962 |
Registration / Renewal / Final disposal of the application will be completed within 3 weeks from the date of application |
| 2 |
Motor Transport Workers Acts,1961 |
Registration / Renewal / Final disposal of the application will be completed within 3 weeks from the date of application |
| 3 |
Beedi and Cigar Workers (Conditions of Employment) Act,1966 |
Registration / Renewal / Final disposal of the application will be completed within 3 weeks from the date of application |
| 4 |
Contract Labour Act (Regulation And Abolition),1970 |
Registration / Renewal / Final disposal of the application will be completed within 3 weeks from the date of application |
| 5 |
Inter-State Migrant Workmen Act(Regulation of Employment & Conditions of Service),1979 |
Registration / Renewal / Final disposal of the application will be completed within 3 weeks from the date of application |
| 6 |
Indian Boilers Act,1923 |
Registration / Renewal / Final disposal of the application will be completed within 30 days from the date of application |
| 7 |
Factories Act,1948 |
Registration / Renewal / Final disposal of the application will be completed within 30 days from the date of application |
| 8 |
The Building and Other Construction Workers |
Registration / Renewal / Final disposal of the application will be completed within 60 days from the date of application |
| 9 |
Conversion of land/ change in land use |
45 days as mentioned in Section 80 of UTTAR PRADESH REVENUE CODE, 2006 (U.P. Act No.8 of 2012) (As amended by U.P. Ordinance No.4 of 2015 and corrected by notification No.1662 dated 18 December, 2015) |
Timelines for incentive schemes --
Incentive Schemes |
Capital Interest Subsidy Scheme-2012 |
15 days |
Infrastructure Interest Subsidy Scheme-2012 |
15 days |
Industrial Quality Development Subsidy Scheme-2012 |
15 days |
Helpline
Udyog Bandhu has a dedicated helpline number operating from 10 AM to 6 PM on every working day. However businesses can reach out Udyog Bandhu 24x7 for any assistance via email.
Helpline Number – 0522 2238902
Email – uphelpline@udyogbandhu.com